Most orders are processed within 24 hours after being placed (excluding weekends and holidays). Our cut-off time to ship orders is 5 PM EST (Mon-Fri).
Shipping Transit Times
Orders are shipped using FedEx, UPS or USPS, as soon as shipped a tracking number will be emailed to you. In most circumstances orders will take between 1 to 6 business days to arrive once they are shipped.
Any order above $35 is shipped free of charge to a physical continental US address. For shipments to Hawaii and Alaska, choose non continental US shipping to view rates.
100% of the items are shipped from USA with tracking numbers, no exceptions.
If you receive a damaged item, and have paid for Route protection please contact Route through their app to have this resolved asap.
How to initiate a return?
You may return any item within 30 days of receipt for a full refund back to your original payment method. To initiate a return simply email or call us indicating your order number and explaining the reason. Refunds are issued within 24-48hs after products are received back at our facility and inspected. Returned items must be shipped prepaid and include all accessories as well as original packaging. All returns must include the RA number
We will NOT charge restocking fees or return shipping for returns of defective products, or if you received the wrong item.
Where applicable by state orders are subject to sales tax.